Spike Global Blog

Continuing to support your residents and build community, through Covid-19 and beyond

As a human race, we are innately social beings. Although the need for human interaction varies from person to person, being alone for long periods of time is tough, even for the most introverted. Social distancing can lonely and the toughest part is that we have no idea how long these restrictions will last.

It's clear that since the outbreak of coronavirus, the most positive communities are the ones that are better connected. We wanted to share with you a few ways we are supporting our clients through these unprecedented times, ensuring residents feel connected, supported and less alone.

At it’s core Spike is a community communication tool, seeing how the app is being used in times of hardship restores your faith in humanity, embracing how we can come together, even with social distancing, thanks to the help of technology.

Information is power.

 

We have set up information centres within our clients’ portals dedicated to posting Covid-19 updates, sourcing only reliable government links and helpful advice. Clients can push out notifications to users, so some are sending out simple reminders daily about social distancing, or key pieces of information from the daily briefings.

Alongside this, our software can efficiently manage entire buildings, everything from deliveries to defects. Our software has allowed concierge staff to work from home, but still be connected to their buildings and their resident’s needs. As we learn to live life at a distance, I suggest that remote management will become more common and that businesses will need strategies to support this.

 

Community is still king.

 

We have setup specific Covid-19 forums for our clients, where residents can offer or ask for help from their communities. These forums and the social side of the portals have proved invaluable to residents since the lock-down. We have seen incredible acts of kindness offered through the portals, everything from offering to pick up groceries and medicine, to sharing tips on keeping children occupied and even simply offering to listen to people frustrations and worries. People have rallied together to support the vulnerable and the lonely. We have even seen one resident who owns a wine company, and another who has a pizza business, taking orders through the portal and delivering to their neighbours, leaving their orders outside their apartments.

Some developments are extending their help to the wider community too. A foodbank at the Fizzy's Living Canning Town site was promoted through the Spike Portal, to ensure that those residents who were under stricter self-isolation rules would always have access to supplies, and anything that wasn’t needed was donated to the local community.

In one of the Ballymore buildings, a resident bakes a cake each day, she posts an announcement on the portal when it’s ready and leaves it at the front desk for people to help themselves to. People have started donating small amounts of money, all of which has now been donated to a local food charity.

People want to come together to help, and facilitating this is extremely important, to ensure your residents feel supported. Community is something that will continue to be extremely important to people, it will be high on people's priority lists when choosing where to live. Developments will need to maintain this momentum and provide their residents with meaningful, fulfilling places to live. 

 

Supporting your residents well-being

 

As we all know, it’s not just about staying physically healthy throughout the crisis. People’s mental health is equally important. Residents need to know they’re not alone, and maintain some sense of normality.

To tackle the potential loneliness, every Friday during the lockdown period, one of our clients, Fizzy Living, hosts an online virtual hangout, organised through the portal, for residents to meet one another, chatting through video with drinks and nibbles for a social atmosphere.

Another example is from our client Moda Living, who’ve set up virtual balcony workouts communicated and organised through Spike the app, where thousands of people have ended up viewing it.

 

Navigating the new normal

 

What has really shone through over the past few weeks especially, is residents wanting more community led initiatives that support their well-being. People want to know who their neighbours are and engage with the people they share walls with. The desire to live in an environment that feels much more supportive on many levels, will be one of the lasting legacies from lockdown, and people will certainly remember those who helped us through these tough times.

I’ve seen people post things on our portals like, ‘why haven’t we done this sooner’, promising to meet up in real life as soon as the situation allows. Human interaction is the one thing we have all taken for granted.

It is clear technology is playing a vital role in how people are dealing with the pandemic and we are glad to play a small part in connecting people.

 

Supporting the Property Industry throughout the crisis and beyond

 

Forward-thinking businesses know that the industry is changing. Residents expect digital initiatives that help them get to know their neighbours, that make them feel safer in their homes and that allow them to get the most out of the spaces in which they live.

We live in a world where we expect information at our fingertips in an instant. By updating the way you communicate and support your residents, you can be reassured that you’re meeting today’s digital age demands and keeping up.

We all want to be part of a real community with real heart, and Spike is a medium to help that blossom.

If you’d like to get in touch to find more out, simply submit the form below and a member of the team will be in touch.

 

 

 

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